Shipping policy

Shipping Policy

At Zalonti, we aim to deliver your order as efficiently and reliably as possible. Below you'll find details about our shipping process and timelines.

Shipping & Delivery Times

Orders usually arrive within 6–15 business days from the date of shipment. 

Delivery times may vary depending on:

  • Your location
  • Carrier performance
  • Customs clearance for international shipments
  • Seasonal demand or holidays

While most orders arrive within this timeframe, occasional delays may occur due to factors outside our control, including customs processing. Total delivery time including processing can take up to 45 business days from the date of purchase.

Order Processing

Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information. During high-demand periods, processing may take up to 14 business days.

Please note that processing times may vary during high-volume periods or holidays. A shipping notification does not always mean the carrier has physically received the package — please allow 2–5 business days after receiving your tracking number for carrier scans to begin appearing.

Customs & Import Delays

Some orders ship internationally and may be subject to customs clearance procedures, which can cause additional delays beyond our estimated delivery windows. These delays are outside of Zalonti's control. Zalonti is not responsible for delays caused by customs holds or inspections.

Shipping Rates

Free shipping is offered storewide on all orders. No minimum purchase required.

Order Tracking

Once your order ships, you'll receive an email with tracking details so you can follow your delivery every step of the way. Tracking updates may not appear immediately — please allow 2–5 business days after receiving your tracking number for the carrier to begin scanning your package into their system.

You can track your order at any time using our tracking page at zalonti.com.

Delays or Missing Packages

If your order hasn't arrived within the expected timeframe, please contact our support team at hello@zalonti.com before contacting your bank or payment provider. We are committed to resolving all delivery issues and will investigate with the carrier on your behalf.

Please allow us the opportunity to resolve any shipping concerns before initiating a dispute. Most delays are resolved within a few business days of inquiry.

Re-Shipment Policy

In cases where a package has been confirmed lost by the carrier, or where tracking has shown no movement for an extended period of time and we have concluded in our reasonable judgment that the package is unlikely to be delivered, Zalonti will arrange a replacement shipment at no additional cost to the customer.

To qualify for a re-shipment:

  • The customer must contact us at hello@zalonti.com to report the issue
  • Zalorah reserves the right to investigate with the carrier before issuing a replacement
  • Re-shipments are subject to product availability
  • If the original package is subsequently delivered after a replacement has been sent, the customer agrees to contact us and, if requested, return one of the packages using a prepaid label we will provide

Zalonti's determination of whether a package is lost or undeliverable is final. We reserve the right to offer a refund in lieu of a re-shipment at our discretion.

Lost or Stolen Packages

Zalonti is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen. If your tracking shows delivered but you have not received your package, we recommend checking with neighbors, building management, or your local post office, as packages are sometimes left in alternate locations. If the issue remains unresolved, contact us and we will do our best to assist.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. Zalonti is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, contact us at hello@zalonti.com immediately. We will do our best to correct it before the order ships, but cannot guarantee changes once fulfillment has begun.

Our Commitment

We're committed to making sure your experience with Zalonti is smooth from checkout to delivery. If you have any questions about your shipment, don't hesitate to reach out at hello@zalonti.com.